Is Shoe Carnival Legit or Scam?

Have you come across this store called Shoe Carnival and wondered how it works? Have no fear, ‘coz I am here today to let you know exactly that.

If you are wondering what Shoe Carnival is, it’s a popular retailer of shoes of course! Running since the 80s.

Whenever sites like Shoe Carnival come to mind, so does this question: Is Shoe Carnival legit? If you hang in here enough, you might just get to find out.

Shoe Carnival Review

Shoe Carnival is a US based footwear retailer founded in 1978 by David Russell. Originally known as Shoe Biz, they are now headquartered in Evansville, Indiana

Russell started with one single shoe store which eventually expanded to four during the 80s. The store got popular with shoe brands such as Vince Camuto and made a deal to join hands.

At present we have the now rebranded company called Shoe Carnival, a retailer of shoes. They also specialize in selling handbags and shoe cleaning items.

Is Shoe Carnival Legit?

Is Shoe Carnival authentic and not fake like we are wondering? Time to reward you for your patience.

In one word, Shoe Carnival is legit and as proof they have been running since the 80s. They have decent selections of footwear and prices, which attract customers of all kinds. You can opt to get some crazy deals both online and offline.

Now that the main question is out of the way, time to focus on their features.

Shoe Carnival Product

You will find the majority of big brands inside Shoe Carnival such as Nike, Adidas and Timberland. You can shop either from online or from one of their stores.

They carry footwear of all kinds for men, women and kids as well as accessories such as handbags. For shoes you can look through boots, sneakers, heels, sandals, platforms and many other designs.

Those looking for stuff other than shoes, then you can also look through the accessories section.

Different kinds of bags like backpacks, wallets, purses and even things like hats and bottles are available.

Shoe Carnival Product Pricing

Shoe Carnival pricing is reasonable and well within budgets of all kinds. Shoes for women start from $10 and can continue up to $250.

For men prices are also somewhat similar with the lowest being $16 and $300 the most expensive. Shoe Carnival is known for their promos and deals and there are plenty on the website.

You can either sign up to get daily deals or you can check them out online or in-store. They have deals like military discounts, student discounts as well as family bundles.

Shoe Carnival Shipping Policy

One thing I noticed is that Shoe Carnival does not have any shipping or return policy page. So, I had to do my own research for these two parts.

So, shipping is free for orders over $75 and is only for standard shipping. You can also opt for Expedited and Rush shipping for additional charges of $12.95 and $22.95 respectively.

Standard shipping takes about 4-7 days while Expedited one takes only 2-3 business days. The fastest is obviously Rush one which takes a day or two.

Shoe Carnival Return Policy

As for Shoe Carnival return policy, they have a 60 day window for returns or exchanges. For that you can either return back by shipping or in store.

If you have paid through PayPal you have to go through one of their Return Centers for returns. Those who want to ship it back need to know that a fee of $6 will be deducted.

For exchanges, you need to contact one of their service representatives. Or visit one of their stores to get help.

Shoe Carnival Customer Feedback

According to the Internet, Shoe Carnival doesn’t have too many favorable reviews. They have been running for a long time, it seems like service has gone bad over the years.

TrustPilot has only a score of 1.5/5 stars for Shoe Carnival based on 164 reviewers. Hardly 10% of the people were happy with their purchases and had no complaints. But, most people said buying online from them was one of their worst decisions.

Site Jabber does not have many reviews but whatever they have are not great either. They have a rating of 2.42/5 stars from 26 reviewers. Complaints from them are also similar with reports of poor customer service, shoddy shipping and return experiences.

Shoe Carnival Alternatives

There are several shoe stores which in my opinion might be a better choice than Shoe Carnival. If you are interested you can check them out.

DSW: You can find all the brands from Shoe Carnival available at DSW at amazing prices. They keep prices low while upholding customer service. They are well-known among consumers in the United States.

Shoe Mall: Shoe Mall is another American based footwear retailer running since the 90s. They also have much better reviews than others. Which proves they are good and trustworthy.

Frequently Asked Questions (FAQs)

Q1# Does Shoe Carnival have a blog?

Ans: Shoe Carnival does indeed have a blog where every month they put up new posts. They give insight to new trends as well as review new shoes.

Q2# Does Shoe Carnival have gift cards to sell?

Ans: Shoe Carnival has gift cards on a wide range of budget, from $25 to $100. You can either ship it to your desired person or pick it up from stores.

Q3# How do I contact Shoe Carnival customer service?

Ans: To contact a customer representative of Shoe Carnival, you need to first send them a request. For that you have to fill up a form and send it through their website. But you can always visit one of their stores for direct help.


Since I have noted down all the important information and details of Shoe Carnival. I hope now you are not running behind the question of ‘Is Shoe Carnival Legit?’

I know online reviews of Shoe Carnival are not that great. But since they are a long running business, it’s safe to at least say they are not a scam.

If you want to avail exciting offers and limited promos, Shoe Carnival might be worth checking out. Let me know your own experience down below.

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