Is Back Market Legit or Scam? (Back Market Reviews)

There are still tons of people in this world who use their old iPhone models. I mean let’s be honest, who has time and budget to constantly upgrade to new ones.

Hence, it’s just easier to switch to a used phone just to see if it’s worthwhile. To help this cause, Back Market is here to serve us all. A place where you can buy refurbished and used devices.

But you are probably wondering, can a place which sells second-hand items really be trustworthy? Is Back Market legit?

Back Market Review

Back Market was created and launched in 2014 to help consumers look for refurbished gear. The company’s founders Thibaud Hug de Larauze, Vianney Vaute, Quentin La Brouster managed to raise millions of profit.

They claim that Back Market just doesn’t sell refurbished stuff. They also have a team of experts which screens each item to be legit and offer warranties.

Starting from iPhones to MacBooks they have it all. You can either be a seller by following their rigorous questionnaire or be a buyer.

Is Back Market Legit?

If you are buying used products, it’s vital to determine if they are actually credible. That’s why today’s review is gonna determine that.

Back Market is legit because they are the leading refurbished electronic store in the world! How about that? They operate in over a dozen countries and follow strict quality protocols. Plenty of reviews have come my way where people seem to love Back Market.

Yes, they are trustworthy and it’s all well and good. But what do they actually sell?

Back Market Products

In short, Back Market sells refurbished Apple products which means some are slightly or heavily used. Every item goes through a screening process which is good and is given a seal of approval.

So at first glance you can see various older models of iPhones, MacBooks and Apple watches and iPads. But they are not restricted to just Apple though.

They also sell phones from Samsung, Google, Motorola, OnePlus and Kyocera. And they also offer laptops, gaming devices and TV from major companies, all with warranties.

Back Market Product Pricing

Since all items are refurbished, you can expect prices to be reasonable. So, those who are looking to save some money can look into their website.

Prices for older models of phones start as low as $100 and can go up to $500. It all depends on the model and condition in which you are buying.

Laptops and TVs can range anywhere between $200 to $700, especially newer but refurbished models of MacBooks. Some of the lowest priced items on their list are accessories ranging from $20 to $70.

Back Market Shipping Policy

Back Market offers free shipping based on the items and locations. I believe major European countries and the USA have free shipping available.

Now as for delivery times, they ship within 1 business day. However, they take at least 2 to 3 weeks to actually deliver to your doorstep. Don’t worry you will receive a tracking number.

Almost all their sellers have expedited shipping options which can range from 1 to 3 days. You just need to pay a little more for the perk.

Back Market Return Policy

You get approximately a month to change your mind during which you can decide to return your item. If the fault is from Back Market in terms of defects or wrong order, returns are absolutely free!

If not, you need to pay a fee for return shipping. If you think something went wrong during the transit, it’s your duty to inform the seller.

Of course you always have your 1 year warranty with which you can ask for repairs for free. If your returns are approved you can expect your refunds within a week.

Back Market Customer Satisfaction

Back Market has tons of reviews, mostly positive in various trust sites.

TrustPilot has a rating of 4.6/5 based on almost 10,000+ reviews which is considered excellent! Most people had no complaints and praised the quality of products and easy warranty use. Using the website is easy and shipping is fast were their compliments.

Site Jabber also has similar views of Back Market with a 4.2/5 from 500+ reviews. In fact they come 3rd best among all refurbished electronic stores. People were generally satisfied with their purchases and only a handful had minor complaints.

Back Market Alternatives

People on a budget can look through these other options for refurbished electronics. They are:

Daily Steals: Daily Steals is not necessarily a refurbished product store but all their electronic items are super cheap! Phones, laptops and TVs all come with 30%-80% discounts and are a great way to save money.

Apple: Apart from their new products, did you know that Apple also sells refurbished products: Yes! it’s true. You can shop from their selection of phones, iPads and laptops. You can be rest assured that they come with quality checks and almost seem brand new.

Frequently Asked Questions (FAQs)

Q1# How many countries does Back Market operate in?

Ans: Currently, Back Market has sellers in over 16 countries mostly in Europe. They started in Paris and have expanded to the UK, Spain, Switzerland, Ireland, Portugal and dozens more. The USA also has a big branch where many consumers and sellers operate.

Q2# How do you contact Back Market for customer service?

Ans: To get in touch with them, Back Market has several options. You can either directly contact your seller on their page or read through their FAQ page. You can also contact customer service through their email address.

Q3# How can I pay for Back Market products?

Ans: To pay for your purchases you can either pay via credit cards like VISA, MasterCard or Discover. You can also try PayPal to pay for your items or use Affirm to complete payments. They are 100% secured so no fear of getting scammed.


In conclusion I can say we can stop asking ourselves ‘Is Back Market legit?’ The answer is obviously yes and based on the positive comments others think so too.

They’re now the leading electronic store for refurbished items and it seems they have no plans to stop. Those who are looking to replace your phones. But don’t want to spend a lot, Back Market is for you.

Be sure to check out their website and grab one or two products! Don’t forget to share your thoughts with me.

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