Is The RealReal Legit or Scam?

Gone are the days of sifting through a thrift shop to find collectibles. Now it’s so much easier to go on to the Internet and search for resales.

With millions of options online, it’s no wonder websites like The RealReal are popping up everywhere.

A luxury resale business, you can find anything from vintage bags to clothes. But with online stores comes the risk of getting scammed. So is The RealReal legit? Stay tuned to find out.

The RealReal Review

The RealReal was launched in 2011 by Julie Wainwright who came up with the idea in her kitchen. It started off when Wainwright was visiting consignors with the company U-Haul. Soon, by 2018 it turned out to be one of the top rated luxury consignors in the country.

Her idea was to revolutionize the world of resale, specifically luxury goods. Their main motto is that fashion’s future is a circle. They bring you authenticated luxury items to your doorstep without having to step out.

She believed that luxury buyers would like to empty out last season’s looks. While mainstream shoppers would love to pick up luxury goods at discounted prices. And she was right!

Is The RealReal Legit?

If we are to judge The RealReal as legit, can we say it is?

Absolutely! The RealReal is fully legit and has grown popular within a few years. Each luxury item is carefully examined to ensure it’s authentic and till now few people have been disappointed. They also have been featured in Forbes and Bloomberg which automatically shows they take their business seriously.

Now, let’s take an in-depth look at The RealReal and see what all the hype is about.

The RealReal Products

At The RealReal you can get any luxury and high end goods within a reasonable price range. Mainly it’s a haven for fashion lovers. Such as dresses, tops, shoes, hand bags and jewelry and also swimwear, sneakers, kid’s items and many more.

They have partnered up with many designer brands such as Gucci, Balenciaga, Louis Vuitton, Hermes, YSL, etc. Their promise is that behind every item is an expert who makes sure it’s authentic. If you are into clothes, you get designer blouses, gowns, dresses, jackets, skirts, bottoms, sweaters and jeans.

If accessories are your jam then a number of scarves, sunglasses, bracelets, brooches are available to choose from. They also have some options in the home department with things like furniture, paintings, collectibles, mirrors and vases.

The RealReal Product Pricing

If you are a seller, you have to pay a commission charge to The RealReal. Pricing depends on market value and also on current trends. Commissions are anywhere between 40-50% based on the selling price.

As a buyer you can find things starting from $40 and continue up to several thousands. A Chanel handbag will obviously cost way more than, let’s say a Kate Spade one. The RealReal covers a lot of budgets.

A tip for shoppers: The best picks are available in the Editor’s curated section. They offer the greatest deals and are always sure to be a hit. Their sales page also always have good discounts going on ranging from 20-40%.

The RealReal Shipping Policy

Shipping Policy for The RealReal is pretty simple and standard. They deliver all over the USA and worldwide in 60 countries. Unfortunately, you have to pay quite a bit for shipping, but it makes sense when it’s luxury goods.

Standard shipping is $11.95 while express shipping is around $20-30. If you ordered high value stuff then shipping processing might be a bit late. But typically, delivery time is usually between 3-5 business days.

For international shipping, charges are anywhere between $30-$50 depending on the location. Packages arrive usually in 4-7 business days to your doorstep. Be aware though, some sales tax and custom fees might apply to your deliveries.

The RealReal Return Policy

If you want to return your item from The RealReal you have to request for a return order. You must do it within 14 days from the day of your purchase. Afterwards, 21 days remain for you to either ship it back or take it back to a store.

After the allowed return period, no item will be allowed to be sent back.

A fee of $11.95 will be deducted from your refund as return shipping. You may not return back swimwear, cosmetics, luggage or any final sale items. The whole process takes around 5-7 days and you can expect your refund within that period.

Client Feedback of The RealReal

When the topic of The RealReal comes into discussion, people have a lot to say. Many people adore the business, saying they were impressed with the designer goods and impeccable service.

Sites like Trustpilot have rated The RealReal very highly at 4.2 stars based on around 20,000 reviews. Most were glad that something like this exists where they can shop without fretting about their budget. Even high fashion magazines like Vogue, Marie Claire, Harper’s Bazaar have featured them a number of times.

But no e-commerce is without faults and a small number of people had less than satisfactory experiences. Some people alleged that they received fake products or sometimes never received anything. However, The RealReal refuted back the claims saying their experts always ensure the products are legit.

So, if you have any doubts be sure to contact The RealReal.

Frequently Asked Questions (FAQs)

Q1# Does The RealReal have brick and mortar stores?

Ans: Yes, The RealReal has several locations across the USA. They have 16 retail stores where you can drop by anytime to get an evaluation or shop.

Q2# Can I get a reevaluation of my item at The RealReal?

Ans: For those who are still confused about the authenticity of your luxury item. You can bring it to your nearest store or contact their customer service.

Q3# Is The RealReal into sustainability?

Ans: If you visit the site, you can see that The RealReal is very much into sustainability. They have partnered with Stella McCartney and other brands as a vow to protect biodiversity and deforestation.


So what did you decide the answer of the question ‘Is The RealReal legit?’ is? As you know I always thrive to bring you authentic reviews and this ain’t any different.

For those who are into luxury then The RealReal could be your best option. With a myriad of products all authenticated by their team of experts, no wonder it’s loved by all. At most, they are definitely worth looking into at least once.

Let me know below what you guys think of The RealReal. You never know what you end up finding in there.

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